Refund Policy

Returns and Refunds

If you are dissatisfied with an item purchased from our website you may return it to our Organics Market South Africa office for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

Please note:

For health reasons, Food  may not be returned unless the item is defective/damaged upon receipt of delivery.

How to log a return

We will gladly exchange or refund a product purchased from us, provided that it meets the below criteria:

• there is valid proof of purchase, i.e. Organics Market online order confirmation
• it is within 30 days of the original purchase date
• it is in its original packaging and condition and:
• the product is unused
• the product tag is still attached
• the security seal or shrink wrap is intact (if applicable)
• includes all original accessories and/or parts (if applicable)

Exchange for different size, colour or product

• Check that your product meets the exchange criteria set out above
• Drop us an email here and provide the below info:
• Web order number (not the shipment number)
• List the item(s) you want exchanged, and the item(s) you would like to replace these with
• Please ensure to list the product code, 
• Your return delivery address

Return for refund

How do I send the item back to Organics Market

• Please note that the return of items to us is at your own cost.
• You must contact us first to arrange a return or exchange before sending items to us.
• Include a note detailing the return that includes your details and your web order number
• Please wrap and package the product in a box that is suitable for transport by courier.

Easy ways to send items back to Organics Market

Aramex Store to Door at PNP, Checkers or Fresh Stop

• Buy a R99 sleeve from the counter
• Add our returns address (see below) as the destination. 
• Drop the sleeve into the Aramex Drop Box and Aramex will deliver to Organics Market
• Email us the tracking number so we can look out for the parcel when it arrives

PostNet To Door

• Find your nearest PostNet store here 
• If you haven’t already, ask the PostNet store to securely package your return
• Add our returns address (see below) as the destination. 
• PostNet will deliver to Organics Market
• Email us the tracking number so we can look out for the parcel when it arrives

Own Courier

• Please wrap and package the product in a box that is suitable for transport by courier.
• Ensure the courier has the correct Capestorm address as per below
• Email us the tracking number so we can look out for the parcel when it arrives

Address for returns & exchanges

Attention: Organics Market  Store Returns & Exchanges

Plpt 582 Mooiplaats

Donkerhoek

Pretoria East

0001

Address for returns & exchanges

• The return of items to us is at your own cost and you must use your own courier or drop it off at our head office.
• Refunds take 2 – 4 weeks to process once we have received your returned item or canceled your order.
• For exchanges, after we have received the unwanted items from you, can take 1 – 2 weeks to process and deliver back to you
• You must contact us first to arrange a return or exchange before sending items to us.
• If using a courier, please wrap and package the product in a box that is suitable for transport by courier.
• All refunds are processed strictly in accordance with the original sales tender type (i.e. credit card, EFT or Mobicred).

Email: orders@organicmarket.com
Phone: +27 61 582 0931